Contact Us

Got a question about a review, spotted something that needs updating, or just want to tell us we've missed a casino worth covering? This page explains what quastor.org can help with directly, and where to turn when your question is really for someone else — like a casino operator or a support helpline.

What we can help with

Online Casinos Canada is an independent research and comparison site. We don't run any casino, hold player funds, or process deposits and withdrawals, so our team is best placed to help with things connected to the content on this site rather than an individual account. That includes:

• Corrections or updates to a bonus offer, wagering term or rating you think is out of date
• Suggestions for Canadian-facing casino brands we haven't reviewed yet
• Feedback on how we rank and compare operators
• General questions about how our site works, including our approach to responsible gambling
• Queries relating to our Terms and Conditions or how we're structured, which is also covered on our About Us page

What we can't resolve for you

Because we're a review and comparison site rather than a casino operator, there are some issues we simply don't have the access or authority to fix. If your question falls into one of these categories, it's faster to go straight to the source:

• Account access or login problems — contact the casino's own support team, usually reachable through live chat or a help centre on their site
• Deposits, withdrawals or payout delays — the casino's cashier or payments team handles this, not us
• Bonus disputes or wagering questions on a specific account — the operator's support desk can check your account terms directly
• Verification or KYC document requests — this is between you and the licensed operator you signed up with
• Concerns about your own gambling habits — see our Responsible Gambling page for support options, or speak to a helpline in your province

Before you reach out, a few things help us respond faster

If you're flagging an error or an outdated offer, it helps to include the name of the casino, the page you found it on, and what you believe should be corrected. If you're suggesting a brand for review, a link or basic details on where it operates and accepts Canadian players is useful context. We read every message, but we're a small editorial team, so being specific means we can act on it rather than going back and forth.

How our review process stays independent

Some readers write in to ask how we can be trusted if we link to casino operators. It's a fair question, so here's the short version: quastor.org may earn a commission when a reader signs up through a link on our site. That commercial relationship never decides how a casino is scored or where it sits in our rankings — a brand paying us nothing could still outrank one that doesn't. Ratings are built from the same criteria across every operator, covering licensing, game selection, payout speed, bonus terms and support quality, and that process doesn't change based on who's advertising with us.

A note on regulation and player protection

Online gambling in Canada is regulated at the provincial level, and rules differ depending on where you live — Ontario, for example, operates a regulated online market, while other provinces rely on offshore-licensed operators or provincial lottery corporation sites. We're not a regulator and can't intervene in a dispute between a player and a licensed operator. If you have a formal complaint against a casino, the operator's own licensing body — shown in that casino's footer or terms page — is the correct authority to escalate to.

Getting in touch

For anything within our remit — corrections, feedback, brand suggestions or general questions about how quastor.org works — use the contact details provided elsewhere on this site. We aim to read and action messages in the order they arrive, though as a small team we can't guarantee an individual reply to every message.

If your question is really about a specific casino account, saving time by going directly to that operator's support channel is usually the quickest route to an answer.